Our story
About us
Private Care. Exceptionally Delivered.
Platinum Private Care was founded on a simple but deeply held belief – that care should always feel personal. From the very beginning, our focus has been on delivering private in-home support that feels considered, thoughtful, and deeply respectful of each individual’s life, routines, and dignity.
Platinum Private Care began delivering bespoke private disability and aged care services in Victoria in 2011. Since then, our team of nursing assistants and specialised community support specialists has grown in both number and expertise — bringing premium, heartfelt care to clients across the state, one home at a time. What started as a small, dedicated team has grown steadily in both number and expertise — but our founding values have never changed. We remain committed to the same personal standard of care that defined us from the beginning. Today, our team of nursing assistants and specialised community support professionals brings a wealth of experience, compassion, and clinical knowledge to every client relationship.
What Sets Us Apart
Platinum Private Care provides bespoke in-home support, thoughtfully tailored entirely to the unique preferences, routines, and expectations of each client. Whether you require daily personal assistance, social coordination support, post-hospital recovery support, or long-term comprehensive care, every element of your service is carefully designed and consistently delivered around you. We take the time to understand not just your care needs, but your lifestyle, your preferences, and what matters most to you at home. We specialize in private, personalized care for clients who value dignity, continuity, and a trusted human presence — people who want to remain comfortably and confidently at home, supported by a team they know and trust.
Premium care, delivered quietly and respectfully, at home!
Why choose US?
Truly Personalized Care
No two individuals are the same. We design tailored care plans that reflect personal routines, health needs and lifestyle preferences -never a one-size-fits-all approach. We do You.
Experienced & Trusted Professionals
Our team of fully screened, highly trained nursing assistants and community support specialists bring expertise, compassion, and consistency to every visit.
Decades of Experience
With over a decade of experience, we have been proudly delivering premium private disability and aged care services across Victoria — built on a foundation of trust, dignity, and results.
Tech Savy
We embrace technology to enhance the quality and efficiency of the care we deliver. From streamlined communication and digital care planning to real-time updates and easy scheduling, we use modern tools to keep clients, families, and our team seamlessly connected.
Our Values
Respect
At Platinum Private Care, respect means truly listening and acting on what we hear – communicating with openness and honesty at every step. We embrace diversity and hold firmly to the belief that every person carries equal value. Above all, we honour every individual’s right to make their own choices – because real care empowers, it never overrides. At Platinum Private Care, respect isn’t a policy. It’s how we show up for every person, every day.
Quality
At Platinum Private Care, quality begins with our people – we provide well trained, fully screened support staff who uphold the highest level of professionalism in everything they do. . We are innovative and committed to continuous improvement, always seeking better ways to support our clients and evolve our services. Above all, we are dedicated to providing care and support that delivers real value — because everyone deserves quality they can count on.
Commitment
At Platinum Private Care, we strive for consistency in everything we do, because we know that reliability is the foundation of confidence and trust. We are dedicated to upholding the rights of all people with disability and vulnerable individuals across every community we serve. Our commitment is not just a promise — it is the standard we hold ourselves to, each and every day.
Meet our TEAM
Our team
John Roberts
Director and Founder
Charity Bacareza
Operations Manager
Mel Sanders
Branch Manager
Care Without Compromise
At Platinum Private Care, we believe exceptional care should feel effortless, personal and reassuring.
We specialise exclusively in private in-home care for those who value quality, continuity and discretion. Every service we provide is tailored — never standardised — ensuring our clients receive support that enhances independence, dignity and comfort at home